Information about how a service is being used may be collected and combined with information about how others use the same service is called Aggregated Data. Aggregated data helps us understand usage trends and our users’ and customers preferences so that we can better consider new features or otherwise tailor our apps. This policy in no way restricts or limits our collection and use of aggregated data. 

We may collect certain information that a user voluntarily provides us that may contain personal information. For example, we may collect name, address, email address, and other contact or demographic information when a user contacts us by e-mail or other means, for any reason. In such cases, we may use that information for our own marketing efforts, while providing users the option to opt out at any point. In accordance with our customers' requirements, certain services may necessitate the collection of user contact information, primarily for the purpose of obtaining feedback. We prioritize transparency for our users, and under no circumstances will ITsimple engage in the sale, sharing, or provision of this information to any third party for marketing purposes without the explicit consent of the user.

We have endeavored to put into place cyber security measures in an effort to protect aggregated data and personal information (if collected) while it is under our control. For example, but not limited to, data encryption using the latest technologies, i.e. cryptographic keys, advanced encryption standard or AES standard.

We may analyze the data and data structures in order to tailor the ITsimple Service and advertising to a user’s needs and interests. The following are some examples of how we may use the information we collect: request feedback, analyze apps use, and enable us to develop, customize and improve the apps and our publications, products and services; Respond to user emails, submissions, comments, requests or complaints; Provide online editing and publishing services to you; Contact a user about our services, products, activities, special events or offers and for other marketing, informational, product development and promotional purposes. Personal information provided online and available publicly may be used so that we may better understand a user’s needs and inform users about our products or services and those of our partners. In addition, if we receive information from third parties, we may combine this information with other information we maintain. In either case, this Policy governs this information.

We may automatically collect certain information through the use of “cookies”. Cookies are small data files that are stored on a user’s hard drive at the request of a website to enable the site to recognize users who have previously visited them and retain certain information such as customer preferences and history. If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. However, if a browser is set to not accept cookies or if a user rejects a cookie, some portions of the Site and the Service may not function properly. For example, you may not be able to sign in and may not be able to access certain Site features or services.

We may hire third parties to analyze data and provide marketing assistance on our behalf. Such service providers are only permitted to use such information for the purpose for which it was provided to them. In some cases, the service provider may be directly collecting the information from users on our behalf. We may share personal information with other third parties when users give us their consent to do so. We are not responsible for the actions of service providers or other third parties, nor are we responsible for any additional information users provide directly to these service providers or other third parties. Additionally, we encourage users to become familiar with their practices before disclosing information directly to them. Nothing herein restricts the sharing of aggregate information, which may be shared with third parties without user’s consent.

We may disclose information in good faith with our understanding that we are lawfully authorized or required to do so, or that doing so is reasonably necessary or appropriate to comply with the law or with legal process or authorities, respond to any claims, or to protect the rights, property or safety of our company, our users, our employees or the public, including without limitation to protect our company or our users from fraudulent, abusive, inappropriate or unlawful use of our apps. Information about our users may also be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets, financing or acquisition or in any other situation where personal information may be transferred as one of the business assets of a company.

A user may “opt out” of receiving promotional and marketing emails by following the directions in the email or by emailing us at Ask@ITsimple.io

Our apps may contain links to other websites. Any personal information users provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. We are not responsible for the content or privacy and security practices and policies of websites to which we link. Links from our apps or websites to third parties or to other sites are provided for the convenience of our users. We encourage users to learn about the third party privacy and security practices and policies before providing them with personal information.